Zuha Sana

AI-Focused Business Analyst | Data Analytics | UX-Driven Product Insights

AI-focused Business Analyst skilled in requirements analysis, process optimization, KPI tracking, and translating machine learning outputs into actionable business insights.

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Welcome

Step into a world where data meets design. Explore how I transform complex problems into clear, actionable insights โ€” one analysis at a time.

Data AnalyticsUX DesignBusiness Intelligence
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About Me

AI-focused Business Analyst with experience in requirements analysis, process optimization, KPI tracking, and data-driven decision support. Strong ability to translate analytical findings and machine learning outputs into actionable business insights. M.S. Business Information Technology candidate at DePaul University with a foundation in systems analysis, Agile delivery, and operational strategy.

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Business Analysis

Requirements, KPIs, Gap Analysis

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Data & Analytics

SQL, Power BI, Python, Excel

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AI & ML

Model Documentation, Responsible AI

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Agile / Scrum

Jira, Confluence, UAT Support

847-347-5457
Skokie / Chicago, IL

Education

M.S. Business Information Technology

In Progress

DePaul University

Chicago, ILยทSep 2024 โ€“ Aug 2026
Systems Analysis and DesignIT Project ManagementOperations ManagementBusiness Innovation & DesignInformation Security

B.E. Information Technology

Completed

Osmania University

Hyderabad, IndiaยทJul 2019 โ€“ Jun 2023

Key Projects

End-to-end case studies demonstrating data-driven problem solving and measurable business impact.

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Crime Prediction Analysis

PythonRegressionLassoRidge

78%

Prediction Accuracy

8

Key Features Identified

15โ€“20%

Response Time Reduction

Problem

Law enforcement agencies needed a data-driven approach to predict crime hotspots and allocate resources efficiently. Traditional methods relied on historical patterns without accounting for socioeconomic factors.

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Diabetes Risk Analysis

RPCACluster Analysis

85%

Cluster Validity

92%

Variance Retained

20โ€“30%

Cost Reduction

Problem

Healthcare providers needed to segment patients into risk groups for targeted interventions. With 30+ health metrics per patient, manual analysis was inefficient and prone to missing patterns.

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BBC News Document Clustering

NLPPythonTF-IDFK-Means

94%

Categorization Accuracy

0.68

Silhouette Score

80%

Editorial Work Reduction

Problem

News organizations needed to automatically categorize thousands of daily articles without manual tagging. Manual categorization was time-consuming and inconsistent across teams.

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Fast-Food Self-Service Kiosk UX

FigmaUsability TestingUser Research

62% โ†’ 92%

Task Completion Rate

4.5 โ†’ 2.1 min

Ordering Time

3.2 โ†’ 4.6/5

User Satisfaction

Problem

Fast-food chains experienced high abandonment rates on self-service kiosks, especially among first-time users. Existing interfaces were cluttered and confusing.

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Store Inventory Optimization

ExcelPython

30%

Stockout Reduction

40%

Reconciliation Time Saved

Daily

Manual Checks Eliminated

Problem

Retail store management struggled with stock discrepancies, manual reorder processes, and lack of real-time visibility into inventory levels, leading to overstock and stockout situations.

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Explore Chicago โ€“ Agile Web Project

AgileJiraWBSSprint Planning

100%

Sprints Delivered On Time

0

Scope Creep Incidents

100%

Requirements Traced

Problem

A team project requiring structured Agile project management to deliver a web-based city exploration platform within defined sprints and budget constraints.

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Monthly Budget Tracker โ€“ Python App

PythonData AnalysisReporting

โˆ’80%

Manual Tracking Effort

100%

Reporting Automation

12+

Budget Categories Tracked

Problem

Individuals lacked a structured, automated way to track income and expenses, leading to poor financial visibility and reactive rather than proactive financial decisions.

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Skills & Expertise

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Business Analysis

Requirements ElicitationUser StoriesAcceptance CriteriaStakeholder CommunicationProcess MappingGap AnalysisKPI DefinitionSolution Validation
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Data & Analytics

SQLExcel (PivotTables, Lookups)Power BIData InterpretationKPI DashboardsData Quality AnalysisPython (analytics)Machine LearningModel Documentation
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Technical Tools & Platforms

PythonCC++HTML/CSSMicrosoft Office SuiteCanvaAdobeGoogle SuiteZoomPOS SystemsServiceNowJiraConfluence
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Methods & Frameworks

Agile / ScrumUAT SupportDocumentation StandardizationResponsible AI AwarenessA/V TechSystem ImagingHardware SetupTroubleshooting
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Soft Skills

MultitaskingPressure ManagementTeam CoordinationEvent PlanningCommunication
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Tools & Technologies

๐ŸPythonAnalytics
๐Ÿ—„๏ธSQLAnalytics
๐Ÿ“ŠPower BIBI
๐Ÿ“ˆExcelAnalytics
๐ŸŽฏJiraPM
๐Ÿ“ConfluencePM
๐Ÿ”งServiceNowITSM
๐ŸŽจFigmaDesign
๐Ÿ–ผ๏ธCanvaDesign
โ˜๏ธGoogle SuiteProductivity
๐Ÿ’ผMicrosoft OfficeProductivity
๐Ÿ™GitHubDevOps
๐ŸผPandasAnalytics
๐Ÿค–Scikit-learnML
๐Ÿ““JupyterAnalytics
๐Ÿ“‰R / RStudioAnalytics

Professional Experience

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GO-AI Associate (Operations)

Amazon

Sep 2023 โ€“ Mar 2024
Hyderabad, India
  • Monitored AI-assisted workflows for accuracy and compliance, ensuring quality in production processes.
  • Logged and tracked anomalies using ticketing systems; followed strict SOPs for escalation and resolution.
  • Collaborated with global teams to streamline workflows, reducing error rates and improving turnaround times.
  • Maintained high attention to detail while handling sensitive data in a fast-paced enterprise environment.
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IT Support Administrator

Vertilink Technologies

Aug 2023 โ€“ Apr 2024
Hyderabad, India
  • Performed weekly system health checks and preventive maintenance across 50+ endpoints to maintain uptime and readiness.
  • Delivered first-line incident response for desktops, printers, and connectivity issues; resolved 80% at first contact.
  • Assisted with imaging and deployment of 40 workstations; reduced setup time by 15%.
  • Supported rack & stack of servers and switches, including structured cabling (Cat6/fiber) and patch-panel labeling.
  • Logged hardware incidents and changes in ServiceNow; improved audit readiness by 20%.
  • Partnered with senior engineers to troubleshoot infrastructure issues, contributing to a 10% improvement in system uptime.
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Technical Support Specialist

Himalaya Book World

Jul 2022 โ€“ Jul 2023
Hyderabad, India
  • Supported daily IT operations, ensuring POS systems, printers, and scanners functioned reliably for 200+ customer transactions/day.
  • Monitored camera/security systems and performed first-line troubleshooting for connectivity and device failures.
  • Coordinated IT setup for in-store events, including cabling, A/V equipment, and power routing.
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Systems Administrator (Student IT Support)

Osmania University

Jun 2021 โ€“ Jul 2023
Hyderabad, India
  • Installed and configured classroom IT/conferencing equipment (projectors, microphones, capture systems) across 10+ lecture halls.
  • Provided real-time troubleshooting during live events, ensuring <5 min mean-time-to-resolution (MTTR).
  • Assisted with cabling/patching and device relocation to maintain network and classroom A/V connectivity.
  • Maintained inventory of 100+ devices and created usage guides and issue logs to accelerate support resolution.
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AI Business Intern / Machine Learning Intern

Pantech eLearning

May 2022 โ€“ Jun 2022
India
  • Built and applied machine learning models to analyze psychological datasets and detect behavioral stability patterns.
  • Interpreted model outputs and documented assumptions, translating analytical findings into structured insights for non-technical stakeholders.
  • Prepared technical documentation outlining methodology, data limitations, and model implications.

Education

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M.S. Business Information Technology

In Progress

DePaul University

Chicago, IL
Sep 2024 โ€“ Aug 2026

Relevant Coursework

Systems Analysis and DesignIT Project ManagementOperations ManagementBusiness Innovation & DesignInformation Security
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B.E. Information Technology

Completed

Osmania University

Hyderabad, India
Jul 2019 โ€“ Jun 2023

Certifications

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Google Data Analytics Certificate

Google / Coursera

2024
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Microsoft Power BI Data Analyst

Microsoft

2024
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Agile Certified Practitioner (ACP)

Project Management Institute

2023
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Google Analytics Certification

Google

2023
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Business Analysis Fundamentals

IIBA / Udemy

2023
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Python for Data Science & AI

IBM / Coursera

2022
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Current Work

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AI Business Analysis Toolkit

In Progress

Building a personal toolkit that integrates AI-assisted requirements elicitation and KPI tracking for business analysts.

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Power BI Analytics Dashboard

Active

Developing a real-time business intelligence dashboard integrating multiple operational data sources with predictive alerts.

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M.S. BIT at DePaul University

2024 โ€“ 2026

Currently pursuing graduate studies in Business Information Technology with focus on systems analysis, IT project management, and business innovation.

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Activities

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Volunteer Coordinator

Community Outreach Programs

Organized community outreach events that improved local engagement by 40%. Coordinated volunteers, managed logistics, and tracked impact metrics.

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Active Member

DePaul University Business & Technology Clubs

Participated in workshops and seminars on leadership development and operational excellence. Engaged with industry professionals and peers on emerging tech trends.

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Event Management Tracker Project

Osmania University

Designed and maintained an automated Google Sheets system for tracking student event logistics. Enabled team collaboration, resource tracking, and status visibility through Google APIs.

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Interests & Hobbies

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AI & Machine Learning Exploration

Experimenting with LLMs, prompt engineering, and AI-assisted analytics tools. Staying current with AI research papers and building small automation projects.

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Crafting & DIY Projects

Designing handmade items, exploring creative construction, and applying design thinking to physical projects. Finds joy in the process of making something from scratch.

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Problem Solving & Puzzles

Enjoys logic puzzles, data challenges (Kaggle), and analytical brain teasers. Approaches complex problems with structured thinking and creative solutions.

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Data Storytelling

Turning raw datasets into compelling visual narratives using Power BI and Python. Passionate about making data accessible and meaningful to non-technical audiences.

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Reading & Research

Avid reader of business strategy, technology trends, and behavioral economics. Regularly follows AI industry publications and applies insights to analytical work.

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Let's Connect

Ready to collaborate on data-driven solutions or discuss your next project? I'd love to hear from you.

ยฉ 2025 Zuha Sana ยท AI-Focused Business Analyst | Data Analytics | UX-Driven Product Insights